A pause flow offers customers the option to freeze billing for a set period instead of cancelling — the single highest-leverage save for seasonal and budget-driven churn.
When to use a pause subscription flow
Use a pause flow for gyms, boxes, travel, and any seasonal subscription. It’s one of several offers Unchurnify can branch to based on the reason a customer gives at the cancel button.
How it works in Unchurnify
- A subscriber clicks cancel and lands on your branded flow.
- They pick a reason.
- The flow shows this offer when it fits — alongside pause, discount, downgrade, annual, or support.
- They accept and stay, or continue to cancel.
Built for every subscription business
Works with Stripe, Shopify, Paddle, WooCommerce, Chargebee, or any cancel link, across the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland. Learn more about cancellation flow software.
Frequently asked questions
Is a pause subscription flow hard to set up?
No — build it in the flow editor and go live in minutes.
Can I combine it with other offers?
Yes. Unchurnify branches to the right offer per cancellation reason, so you can run pause, discount, downgrade, and more in one flow.