A cancellation (exit) survey captures the reason every customer is leaving — structured data that drives both the right save offer and your roadmap.
When to use a cancellation survey
Use a cancellation survey to learn the real drivers behind your churn. It’s one of several offers Unchurnify can branch to based on the reason a customer gives at the cancel button.
How it works in Unchurnify
- A subscriber clicks cancel and lands on your branded flow.
- They pick a reason.
- The flow shows this offer when it fits — alongside pause, discount, downgrade, annual, or support.
- They accept and stay, or continue to cancel.
Built for every subscription business
Works with Stripe, Shopify, Paddle, WooCommerce, Chargebee, or any cancel link, across the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland. Learn more about cancellation flow software.
Frequently asked questions
Is a cancellation survey hard to set up?
No — build it in the flow editor and go live in minutes.
Can I combine it with other offers?
Yes. Unchurnify branches to the right offer per cancellation reason, so you can run pause, discount, downgrade, and more in one flow.