Last updated: 23 June 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Unchurnify service operated by NT Digital (“Unchurnify”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service — the Unchurnify cancellation-flow and churn-deflection software and website.
- Customer or Manager — the business or person that registers for an account.
- Subscriber — an end-customer of a Customer who interacts with a cancellation flow.
- Credits — the units consumed when a Subscriber enters a cancellation flow.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.
3. Plans, credits, and billing
- Paid plans are offered on a monthly or yearly basis and automatically renew at the end of each period until cancelled.
- Each plan includes a credit allowance for the period. Credits reset each period and do not roll over; unused allowance is not carried forward. Top-up credits, where purchased, carry over and have no cash value.
- Fees are charged in advance through our payment provider (Stripe) to your payment method on file, in the currency stated at checkout. Prices displayed in other currencies on our marketing site are estimates; the charged currency is the one shown at checkout.
- You authorise us to charge your payment method for the plan, any top-ups, and any automatic top-ups you enable, until you cancel.
- We may change pricing on a prospective basis; changes apply from your next billing period.
4. No refunds
All fees are non-refundable, except where a refund is required by applicable law. If you cancel a subscription, it remains active until the end of the current paid period and will not renew; you will not receive a refund or credit for any unused portion of the period, unused credits, or partial periods. Credits and top-ups are non-refundable and have no cash value.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under mandatory consumer protection laws that cannot lawfully be excluded — including, where they apply to you, the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, the United Kingdom Consumer Rights Act 2015, and applicable European Union law. Where such laws apply and entitle you to a remedy that cannot be excluded, that remedy prevails to the extent of any inconsistency with this section.
5. Free trial
We may offer trial credits so you can evaluate the Service before paying. Trial access is provided “as is” and may be changed or withdrawn at any time. No payment is required to start a trial.
6. Acceptable use
You agree not to: use the Service unlawfully or to harm others; attempt to gain unauthorised access to the Service or other accounts; interfere with or disrupt the Service; reverse engineer or copy the Service except as permitted by law; or use the Service to send spam or to deceive Subscribers. You must comply with all laws that apply to your use, including consumer-protection and privacy laws governing how you present cancellation and save offers to your Subscribers.
7. Your data and your role
You retain ownership of the data you and your Subscribers submit through your flows (“Customer Data”). As between the parties, you are the controller of Customer Data and Unchurnify processes it on your behalf to provide the Service. You are responsible for having any notices and lawful bases required to collect that data from your Subscribers. You grant us the right to process Customer Data to operate and improve the Service.
8. Intellectual property
The Service, including its software, design, and branding, is owned by Unchurnify and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not use our trademarks without permission.
9. Third-party services
The Service relies on third parties such as Stripe for payments and your own billing system for fulfilling save offers. We are not responsible for third-party services, and your use of them is subject to their terms.
10. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. We may perform maintenance that temporarily affects availability.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will save any particular number of subscribers or achieve any specific result.
12. Limitation of liability
To the maximum extent permitted by law, Unchurnify and NT Digital will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid to us for the Service in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnity
You agree to indemnify and hold harmless Unchurnify and NT Digital from claims, losses, and expenses arising out of your use of the Service, your Customer Data, or your breach of these Terms or applicable law.
14. Termination
You may cancel at any time from your account; cancellation takes effect at the end of the current paid period (see section 4). We may suspend or terminate your access if you breach these Terms or fail to pay. On termination, your right to use the Service ends; sections that by their nature should survive will survive.
15. Governing law
These Terms are governed by the laws of New Zealand, without regard to conflict-of-laws rules, and the courts of New Zealand have non-exclusive jurisdiction, except where applicable mandatory law gives you the right to bring proceedings in your country of residence.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date; material changes may be notified by email or in-app. Continued use after changes take effect constitutes acceptance.
17. Contact
Questions about these Terms? Email support@unchurnify.com.